FAQ – Best Kit

Got questions? We’ve got answers! Here’s everything you need to know about shopping with Best Kit.

🏠 Store Location

Where are we based?
– Our office is located at:
23 Stillingfleet Rd, London, SW13 9AG, United Kingdom

🔄 Returns & Exchanges

What is Best Kit’s return policy?
– Returns are accepted within 30 days of delivery for both defective and non-defective items.
– Returns are free, and no restocking fee applies.
– All products are eligible — we do not have final sale items.
– Exchanges are available for eligible products.
– For complete details, see our Returns & Refunds Policy.

How do I start a return?

1. Email us at contact@bestkit.co.uk to request a return.

2. We’ll send a free downloadable Royal Mail return label.

3. Pack your item securely and send it back using the label.

⚠️ Returns sent without contacting us first will not be accepted.

📧 Order Confirmation

Will I receive a confirmation email?
– Yes! After placing your order, an automatic confirmation email will be sent to confirm we’ve received it.

❌ Product Restrictions

Are any items excluded from returns or exchanges?
– No. All items we sell are eligible for returns or exchanges within the return window.

📰 Newsletter & Updates

How can I stay updated?
– Subscribe to our newsletter on our website by entering your email.
– You’ll receive alerts for new arrivals, styling tips, and exclusive offers.

📞 Contact Information

Need help? Reach out to our friendly support team:

Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)
Phone: +44 2083 924501
Email (preferred contact): contact@bestkit.co.uk
Office Address: 23 Stillingfleet Rd, London, SW13 9AG, United Kingdom